Frequently asked questions
Answers to the questions people ask most. Can't find yours? Email support@sacredpair.com.
About Sacred Pair
What is Sacred Pair?
A place for adults who are serious about finding a life partner. Instead of endless swiping, you meet a few thoughtfully chosen people each week. When two people choose each other, they're connected, and with Premium they can talk and take a Together journey side by side.
Who is it for?
Adults 18 and over in the United States who want a lasting relationship, from young adults to people looking for companionship later in life.
Is it free?
Joining is free. Creating a profile, your weekly introductions, choosing and connecting are all free. Premium adds Chat and Together journeys with your connections (both people need Premium for these), other members' full profiles (more photos, video, prompts and details) and filters for who you meet.
Getting started
Do I have to verify my ID?
Only to join Pro or Premium. Free members don't need to. Members with a verified ID meet other members with a verified ID, so you know they are real adults who are who they say they are. Members without one meet each other. To verify, you take a photo of your driver's license, passport or state ID and a quick selfie.
Do you keep a copy of my ID?
No. Our verification partner, Stripe Identity, checks it and tells us the result and your date of birth. We don't store your ID or selfie.
Why only four introductions a week?
Because we'd rather you get to know a few people properly than skim past hundreds. Your four stay with you all week, and four new people arrive every Monday.
What if I get fewer than four?
That means fewer people currently suit both your preferences and theirs. As new members join during the week, you can tap the magic wand again to fill the empty places.
Connecting
How do I connect with someone?
Open their profile and choose them. If they choose you too, you're connected. Chatting needs Premium for both of you.
Will someone know if I chose them, or passed?
No. Choices are private. The other person only finds out you chose them if they choose you too.
Can I message anyone?
No. You can only message people you're connected with, which means you both chose each other. Nobody can message you out of the blue.
Together journeys
What is a Together journey?
Once you're connected and you both have Premium, you can pick a path together: grow a tree, build a house, or write a book. Each has nine short levels with questions and a conversation to have, and your shared picture grows as you both finish them.
Do we both have to do every level?
Yes, that's the point. You can each be at most one level ahead of the other, so you move forward together.
Privacy and safety
Who can see my profile?
Only the people you're introduced to and the people you're connected with. The Premium part of your profile is shown only to Premium members among them.
Do you share my location?
No. If you add your ZIP code, we use it only to measure distance. Other members see just your city and state.
How do I report or block someone?
Open the conversation's menu, or scroll to the bottom of their profile, and choose “Report or block”. They're never told who reported or blocked them.
What happens after I report someone?
Our team reviews every report, including the conversation if there is one. We may remove content or suspend the account. If you're in danger, call 911 first.
Are my messages private?
Yes, between you and the other person. They're encrypted in transit and in storage. If a conversation is reported, our moderators can read it to keep members safe.
Your account
How do I take a break?
In Settings, open Dating preferences and turn off “Show me in Discover”. Nobody new will be introduced to you, and your connections and chats stay.
How do I change my notifications?
In Settings, open Notifications. You choose how we reach you (email, push or text) and about what.
How do I delete my account?
In Settings, open Account and choose “Delete my account”. Your profile, photos, messages and journeys are deleted for good.